Support Center
💬 How Can We Help You?
Welcome to the Excessmart Support Center.
We’re here to help you with orders, delivery, returns, payments, and product-related questions anytime.
👉 Choose a category below or contact our support team directly.
📦 Order Support
Need help with your order?
- How to place an order
- Order confirmation issues
- Order status & tracking
- Cancel or change order
📍 Tip: You will receive SMS confirmation after every successful order.
🚚 Shipping & Delivery
Everything about delivery.
- Delivery time: 2–5 working days (inside Bangladesh)
- Cash on Delivery (COD) available
- Delivery charge depends on location
- Safe & secure packaging
🔄 Return & Refund Policy
Easy & hassle-free return process.
- Return within 3–7 days (unused condition only)
- Wrong or damaged product? We will replace it
- Refund processed after product verification
- Exchange option available
👞 Product Support
Help with products & selection.
- Shoe size guidance
- Watch features & quality info
- Product availability
- Style recommendations
💳 Payment Support
We make payments simple.
- Cash on Delivery (COD) available
- Advance payment for selected products
- Payment issue assistance
- Transaction confirmation help
📞 Contact Support
Still need help? We are always ready to assist you.
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
🕒 Support Hours:
Monday – Saturday | 9:00 AM – 10:00 PM
❤️ Our Promise
At Excessmart, your satisfaction is our top priority.
We ensure fast response, reliable service, and smooth shopping experience.