Welcome to the FAQ section of Authenticspicy. Here you’ll find answers to the most common questions from our customers.
🛒 How do I place an order?
Simply browse our products, select your desired item, add it to cart, and complete the checkout process with your details.
🚚 How long does delivery take?
- Inside city areas: 1–3 business days
- Outside city areas: 3–5 business days
- Delivery time may vary depending on location and courier service.
💳 What payment methods are available?
We accept:
- Cash on Delivery (COD)
- Mobile Banking (bKash / Nagad / Rocket)
- Bank Transfer (if applicable)
📦 Can I track my order?
Yes. You can contact our support team with your order details to get real-time updates.
🔄 Can I return or replace a product?
Yes, returns or replacements are available if:
- You receive a damaged product
- You receive the wrong item
- There is a verified quality issue
Please contact support within the return period.
📞 How can I contact customer support?
You can reach us via:
- Phone
- Website contact form