Frequently Asked Questions (FAQ)
🟢 General Questions
❓ 1. What products do you sell?
We sell Men’s Shoes, Women’s Shoes, Watches, and Fashion Accessories at affordable prices with premium quality.
❓ 2. How can I place an order?
You can place an order by:
- Selecting your product
- Clicking “Buy Now” or “Add to Cart”
- Filling your name, phone number, and address
- Confirming the order
👉 For full guide, visit our “How to Order” page.
🚚 Delivery Questions
❓ 3. How long does delivery take?
- Inside Bangladesh: 2–5 working days
- Major cities: 1–3 working days
- Remote areas: 3–5 working days
❓ 4. Do you deliver all over Bangladesh?
Yes, we deliver all over Bangladesh, including cities and rural areas.
💵 Payment Questions
❓ 5. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- bKash / Nagad / Rocket (Advance payment for selected products)
❓ 6. Can I pay after receiving the product?
Yes 👍 Cash on Delivery is available for most locations.
🔄 Return & Refund
❓ 7. What is your return policy?
You can return or exchange products within 3–7 days if:
- Product is unused
- Wrong or damaged item received
❓ 8. How do I request a return?
Contact our support team via phone or WhatsApp, and we will guide you through the process.
👞 Product Questions
❓ 9. How do I choose the right shoe size?
We provide a size chart on every product page. If you are unsure, contact us for guidance.
❓ 10. Are your products original?
Yes 👍 We ensure high-quality and premium-grade products at affordable prices.
📞 Support Questions
❓ 11. How can I contact customer support?
You can contact us anytime:
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
❤️ Final Note
👉 “At Excessmart, we believe in fast service, trusted quality, and customer satisfaction.