Refund Policy
🟢 Our Refund Commitment
At Excessmart, we value your trust. If something goes wrong with your order, we ensure a fair and transparent refund process.
📦 When Refund is Applicable
You are eligible for a refund if:
- ✔ You received a wrong product
- ✔ Product is damaged or defective
- ✔ Order cannot be fulfilled by us
- ✔ Return is approved after inspection
⏱️ Refund Time Frame
- Refund requests must be made within 3–7 days of receiving the product
- After approval, refund will be processed within 3–7 working days
💳 Refund Methods
We refund through:
- bKash
- Nagad
- Rocket
- Bank Transfer (if applicable)
👉 Refund will be sent to the same or customer-provided account.
🔍 Refund Process
- Contact our support team
- Provide order details & issue explanation
- Return the product (if required)
- Product inspection by our team
- Refund approval and payment process
⚠️ Important Conditions
- Returned item must be unused and in original condition
- Packaging and tags must be intact
- Delivery charge is non-refundable
- Refund may be rejected if misuse is found
🔄 Refund vs Exchange
Instead of refund, you may choose:
- 🔁 Product exchange (size or color)
- 🛍️ Replacement with another item
📞 Contact for Refund
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
❤️ Our Promise
👉 “We ensure honest, fast, and customer-friendly refund service for every order at Excessmart.