Return & Refund Policy
🟢 Easy & Hassle-Free Returns
At Excessmart, we want you to shop with confidence. If you are not satisfied with your product, we offer an easy return and exchange process.
📦 Return Eligibility
You can request a return or exchange if:
- ✔ You received a wrong product
- ✔ Product is damaged or defective
- ✔ Size issue (for shoes)
- ✔ Missing or incomplete item
⏱️ Return Time Frame
- You can request a return within 3–7 days after receiving the product
- After this period, returns may not be accepted
🔄 Conditions for Return
To be eligible for return:
- Product must be unused and in original condition
- Original packaging must be intact
- Tags (if any) should not be removed
💳 Refund Process
- After receiving and checking the product
- Refund will be processed via bKash / Nagad / Bank transfer
- Refund time: 3–7 working days after approval
🔁 Exchange Option
If you prefer, you can also:
- Exchange with the same product (different size/color)
- Replace with another available product
📞 How to Request a Return
Simply contact our support team:
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
👉 Our team will guide you step-by-step.
⚠️ Important Notes
- Delivery charge is non-refundable (if applicable)
- Sale/discounted items may have limited return options
- Returned items will be inspected before approval
❤️ Our Promise
👉 “We ensure fair, transparent, and customer-friendly return service at Excessmart.”