Exchange Policy
🟢 Easy Product Exchange
At Excessmart, we want you to be fully satisfied with your purchase. If your product is not perfect, we offer a simple and hassle-free exchange process.
📦 When You Can Request an Exchange
You can request an exchange if:
- ✔ Wrong product delivered
- ✔ Size issue (especially shoes)
- ✔ Color or model mismatch
- ✔ Defective or damaged item received
⏱️ Exchange Time Frame
- Exchange request must be made within 3–7 days of receiving the product
- After this period, exchange requests may not be accepted
🔄 Exchange Conditions
To qualify for exchange:
- Product must be unused and in original condition
- Original packaging, box, and tags must be intact
- Product should not be washed, worn, or damaged by customer
🔁 Exchange Process
- Contact our support team
- Share your order details and issue
- Our team will verify your request
- Return the product (if required)
- We will send your replacement product
💳 Exchange Charges
- Size exchange: May have minimal delivery charge (depending on location)
- Wrong/damaged product: Fully free exchange
- Price difference (if any): Customer must adjust difference
🚚 Delivery Time for Exchange
- Replacement product will be delivered within 2–5 working days after approval
📞 How to Request Exchange
Contact us anytime:
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
❤️ Our Promise
👉 “We ensure fast, fair, and hassle-free exchange service so you can shop with confidence at Excessmart.