🟢 Easy & Hassle-Free Returns

At Excessmart, we want you to shop with confidence. If you are not satisfied with your product, we offer an easy return and exchange process.

---

📦 Return Eligibility

You can request a return or exchange if:

• ✔ You received a wrong product
• ✔ Product is damaged or defective
• ✔ Size issue (for shoes)
• ✔ Missing or incomplete item

---

⏱️ Return Time Frame

• You can request a return within 3–7 days after receiving the product
• After this period, returns may not be accepted

---

🔄 Conditions for Return

To be eligible for return:

• Product must be unused and in original condition
• Original packaging must be intact
• Tags (if any) should not be removed

---

💳 Refund Process

• After receiving and checking the product
• Refund will be processed via bKash / Nagad / Bank transfer
• Refund time: 3–7 working days after approval

---

🔁 Exchange Option

If you prefer, you can also:

• Exchange with the same product (different size/color)
• Replace with another available product

---

📞 How to Request a Return

Simply contact our support team:

📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com

👉 Our team will guide you step-by-step.

---

⚠️ Important Notes

• Delivery charge is non-refundable (if applicable)
• Sale/discounted items may have limited return options
• Returned items will be inspected before approval

---

❤️ Our Promise

👉 “We ensure fair, transparent, and customer-friendly return service at Excessmart.”