Cancellation Policy
🟢 Easy Order Cancellation
At Excessmart, we understand that sometimes you may need to cancel your order. We make the cancellation process simple and fair.
⏱️ When You Can Cancel an Order
You can cancel your order if:
- ✔ Order is not yet shipped
- ✔ Order is still in processing stage
- ✔ You contact us within the allowed time
👉 Once the product is shipped, cancellation is not possible.
🚚 After Shipment Policy
- Orders cannot be cancelled after dispatch
- You may still request return or exchange after receiving the product (as per policy)
🔄 How to Cancel Your Order
To cancel your order:
- Contact our support team immediately
- Provide your order ID and phone number
- Our team will verify your request
- Cancellation confirmation will be sent to you
💳 Refund After Cancellation
- If payment was made in advance, refund will be processed
- Refund will be sent via bKash / Nagad / Bank Transfer
- Refund time: 3–7 working days after approval
⚠️ Important Notes
- Cancellation is only possible before shipping
- Custom or special discounted orders may not be cancellable
- Excessive cancellation requests may be restricted
📞 Need Help?
📱 Phone: +8801XXXXXXXXX
💬 WhatsApp: Click to Chat
📧 Email: support@excessmart.com
❤️ Our Promise
👉 “We ensure transparent, fair, and customer-friendly cancellation support at Excessmart.