Welcome to Authenticspicy. We aim to ensure a smooth and fair shopping experience for all our customers. This Refund Policy explains how refunds are handled.
💰 Eligibility for Refund
A refund may be issued if:
- You received a wrong product
- The product is damaged or defective
- The product is out of stock after order confirmation
- Your order is cancelled before shipping
⏱ Refund Processing Time
- Refund requests are processed within 3–7 business days after approval
- Processing time may vary depending on payment method and bank/mobile banking service
💳 Refund Method
Refunds will be returned through the original payment method:
- Mobile banking (bKash / Nagad / Rocket)
- Bank transfer (if applicable)
- Cash on Delivery orders may be refunded via mobile banking or agreed method
🚫 Non-Refundable Cases
Refunds will NOT be provided if:
- The product has been used or damaged by the customer
- The issue is not reported within the return/refund period
- The product is returned without original packaging
- Change of mind after receiving the product
🔄 Refund Process
To request a refund:
- Contact our support team
- Provide order details and reason
- Attach proof (photo/video if needed)
- Wait for confirmation from our team
📞 Need Help?
If you have any questions about refunds, our support team is always ready to assist you.
🌐 Website: Authenticspicy